Residents can now apply for Residential Parking Permits!

The Town of Drumheller will be launching a trial period for a paid parking program throughout designated parking areas in the Drumheller Valley. This trial period will begin October 2, 2023, and will operate until October 31, 2023. Residents can apply for a Residential Parking Permit, which will allow residents to park in lots and areas designated for paid parking.

Click here for more information and to apply for a Residential Parking Permit

Paid Parking Program

The Town of Drumheller is partnering with HotSpot to roll out a trial period for a paid parking program in specific areas throughout Drumheller. Annually, the paid parking program will be implemented from May 1 to October 31, from 9:00am until 9:00pm daily. On-street paid parking time will be limited to two hours for both residents and visitors. This program will improve parking availability and generate revenue to assist with upgrades and infrastructure maintenance throughout the Drumheller Valley. 

The paid parking program trial period will begin on October 2, 2023, and will operate until October 31, 2023. Residents and visitors will begin to see paid parking signage installation taking place beginning on September 18, 2023, and carrying on until October 2, 2023. 

Throughout the paid parking program trial period, Drumheller Municipal Enforcement will not be providing fines to those who have not paid for parking.

All residents are eligible to apply online for a Residential Parking Permit!

Apply here

 

We want to hear your questions and feedback! Feedback provided will be taken into consideration moving forward throughout the implementation of the program.

Participate here

For questions about the paid parking program, please contact:

Town of Drumheller 
Emergency and Protective Services 
403-823-1363 
protectiveservices@drumheller.ca

Program Map

This paid parking program will cover a number of parking spaces within Drumheller, including: 

  • Badlands Community Facility
  • Hoodoos
  • Rotary Park (World's Largest Dinosaur)
  • Street parking along Riverside Drive E
  • Town-owned parking lot on 1 Street E
  • Town-owned parking lot on 2 Avenue W
  • Town-owned parking lot on the corner of 2 Street W and Riverside

For detailed locations, please click on the map. 

How to Apply for a Residential Parking Permit

A Residential Parking Permit will allow residents to park in lots and areas designated for paid parking. Without a Residential Parking Permit, residents will not be recognized by the HotSpot Parking systems and will be at risk of receiving parking violation tickets if parking in designated paid parking areas. Residents can apply for Residential Parking Permits by following the steps below. 

 

Before Starting

  • Download the HotSpot Parking application from the Play Store or Apple Store.
  • Log in / create a HotSpot Parking account (either via hotspotparking.com/users/usersignup or through the mobile application).

 

Steps for Applying via HotSpot Parking Mobile Application

  • Have your two pieces of identification, one proof of residency and one proof of address ready. This can include:
    • Utility bills (power, water, etc.);
    • Lease agreement;
    • Property assessment or tax notice; or
    • Employer pay stub if you don’t live in Drumheller permanently.
  • Go to Permits option at the bottom of the screen.
  • Go to Add Vehicle.
  • Input your vehicle information, which includes:
    • Licence plate number;
    • Province of registration; and
    • Make and model of the vehicle (optional).
  • Once your vehicle(s) are added, go to the Permits option at the bottom of the screen.
  • Go to Apply for Permit under the Special Permits heading.
  • Input your information as required, including:
    • Town of residence;
    • Address;
    • Municipality;
    • Postal code; and
    • License plate number (optional secondary plate number can be added).
  • There will be a prompt before you upload proof of residency and proof of address. Allow access to the camera to move forward.
  • Upload the files for your proof of residency and proof of address and/or take the photos and confirm each one after you take them. The first photo will be for the proof of residency and the second photo will be for the proof of address. Once you hit Yes after the second photo is uploaded, your application to apply for a Residential Parking Permit will be submitted.

 

Steps for Applying via HotSpot Parking Website

  • Head to hotspotparking.com/users/login.
  • Login to your account.
  • Go to Permits on the side menu.
  • Go to Special Permits.
  • Input your information as required, including:
    • Municipality;
    • Address;
    • Postal code;
    • License plate number (optional license plate number can be added).
  • Upload the files for your proof of residency and proof of address. The first file will be for proof of residency and the second file will be for the proof of address. Once you hit Continue after the second file is uploaded, your application to apply for a Residential Parking Permit will be submitted.

This can be repeated for up to four permits at one address. For more information, or additional help for Residential Permits, contact HotSpot Parking Customer Support at 1-855-712-5888. 

How to Park with HotSpot (Non-Registered Residents and Visitors)

HotSpot Parking Tap To Park

  • License plate recognition cameras will be used by enforcement patrols. There are no printed passes issued for display in vehicles.
  • Town of Drumheller residents who have registered their vehicle(s) with a Residential Parking Permit can park in paid parking zones free of charge. Without a Residential Parking Permit, residents will not be recognized by the HotSpot Parking systems and will have to follow the steps above or risk receiving a parking violation ticket if parking in designated paid parking areas. 

 Still have questions? Read the HotSpot Technical FAQs

Cost (Non-Registered Residents and Visitors)

This paid parking program will be implemented from May 1 to October 31, from 9:00am until 9:00pm daily. Paid parking will be required in select lots, all of which will be indicated by HotSpot Parking signs. The rates are as follows: 

  • Parking Lots: $2.00/hour 
  • Street Parking: $2.50/hour  
  • Day Parking: $20.00/day 

Individuals with a visible parking placard for persons with disabilities may park in designated disability parking spaces for free.  

Residents and property owners within the Town of Drumheller will be eligible to apply for a free Residential Parking Permit. These registrations will be managed through HotSpot Parking. Applications can be submitted through HotSpot Parking's website or app. Without a Residential Parking Permit, residents will not be recognized by the HotSpot Parking systems and will be at risk of receiving parking violation tickets if parking in designated paid parking areas. 

Town of Drumheller - FAQs

 

Residential Parking Permit FAQs

Is there a fee for Town of Drumheller residents to register their vehicles?

No, there is not a fee. Registering for a Residential Parking Permit is free for Drumheller residents. 

How do I apply for a Residential Parking Permit?

Registering for a Residential Parking Permit is done through the HotSpot Parking website or app. The steps are as follows:

  1. Head to the HotSpot Parking website to log in, or download the app.
  2. Go to Vehicles > Manage My Vehicles and upload your vehicle details. This can be repeated for up to four vehicles per household. Parking enforcement will be based on license plate numbers, and vehicles must be registered and added to the account to be recognized.
  3. Go to Permits > My Permits and select a vehicle to be active on that permit. 
  4. To add more permits, or if your permit does not show up, add another by going to Permits > Special Permits OR Apply for Permit. Select Drumheller as your municipality. Upload proof of residency (driver's license, insurance, utility bill, etc.). Fill out the rest of the form and submit. 

Who do I contact if I need assistance registering for a Residential Parking Permit?

For more information, or additional help for Residential Parking Permits, contact HotSpot Parking Customer Support at 1-855-712-5888. For any additional questions, please contact Town of Drumheller Emergency and Protective Services by calling 403-823-1363 or emailing protectiveservices@drumheller.ca. 

What information do I need to provide to register my vehicle?

The information required to register for a Residential Parking Permit is as follows.

  • License plate number
  • Location
  • Proof of residence (utility bill, rent payment, etc.)

Optional information to provide is as follows:

  • Vehicle year
  • Vehicle make and model
  • Nickname (applicable for homes with more than one registered vehicle)

How many vehicles can be registered per Town of Drumheller home?

A maximum of four vehicles can be registered per Town of Drumheller home. This number can be reviewed on a case-by-case basis. 

I live in Drumheller, but my vehicle is registered with a company outside the Town. Do I have to pay for parking? 

You can register outside vehicles as long as proof of residence is provided. If the license plate is registered with an existing account, there will be no charge. 

What is the difference between a Residential Parking Permit and general paid parking?

Residential Parking Permits are available to residents who live in the Drumheller Valley and allow for registered vehicles to park for free in designated paid parking zones. Residential Parking Permits help communities manage non-resident vehicles and ensure there is residential parking available in neighbourhoods that may be impacted by tourist attractions. General paid parking is required by non-registered residents and visitors in designated paid parking areas during the months of May to October from 9:00am until 9:00pm daily. These payments can be made in instalments of per hour or per day.

 

General Paid Parking FAQs

I work in Town, but I live in another Town. Do I need to pay for parking?

No. If you live outside Drumheller and work in the Town, all that is required to be exempt is a letter from your employer and a license plate number. This information can be uploaded in the HotSpot Parking app. 

I have kids that play hockey. Do I have to pay for parking?

If you are a resident of Drumheller and you have registered with HotSpot Parking, you do not have to pay. 

My child is at a hockey camp for a week. Do I have to pay for parking every day?

If you are a resident of Drumheller and you have registered with HotSpot Parking, you do not have to pay for parking. If you are not a resident of Drumheller, you will be required to pay for parking every day. 

We are having a wedding/multi-day event at the Badlands Community Facility. Do we have to pay for parking every day? 

If you are a resident of Drumheller and you have registered with HotSpot Parking, you do not have to pay for parking. Special arrangements can be made to accommodate events arranged through the Badlands Community Facility. For example, a wedding booking would get an agreed upon number of parking spaces to accommodate the bride, groom and wedding party. 

I have a disabled parking placard. Do I have to pay for parking? 

Designated handicap accessible stalls are exempt from paid parking for those with a valid disabled parking placard. If parking in spaces not marked as handicap accessible stalls, payment will be required. 

I drive a tour bus/school bus /RV. Do I have to pay for multiple parking spots?

No, payment will only be required for one parking spot. 

Why will street parking be limited to two hours? 

One purpose of implementing a paid parking program is to improve parking availability at popular destinations throughout the Drumheller Valley. Limited time for street parking in these areas ensures that parking becomes available at a more consistent pace. 

Will the Town be hiring extra staff to assist with paid parking enforcement? 

Resources needed for the program are being assessed by Administration. 

I run a Bed and Breakfast/Airbnb in the Drumheller Valley. How do I register guests?

Free parking is only available for residents. If visitors intend to park in designated paid parking areas, payment is necessary regardless of their accommodation. 

I don't have a cellphone and/or the app. Is there another way to pay? 

A POS stand option is currently being investigated by our teams. As more information becomes available, we will provide updates. 

How will I receive my parking violation ticket?

Physical parking violation tickets will be printed and left on the windshield of the vehicle or given to patrons on site. 

How much is a fine for a parking violation?

Under the Town of Drumheller Traffic Bylaw 10.22, the fine for a parking violation is $50.00. 

How do I pay for a parking violation ticket?

The recipient of the parking violation ticket will need to go to the HotSpot app and follow the prompts to pay for the ticket. 

  1. Open the HotSpot Parking app.
  2. Press Resolve a Parking Ticket.
  3. Press Add Ticket.
  4. Upload a picture of the violation ticket. 
  5. Enter the ticket number. 
  6. You will be asked if you'd like to enter comments. This is useful if you plan on disputing the ticket. 
  7. Press Submit Ticket. Your ticket will now be listed on the Parking Tickets screen of the app. At this point, you can proceed to pay the ticket or dispute it. If you want to dispute the ticket, don't take further action in the app.  
  8. Open the ticket. 
  9. Press Pay Ticket. 
  10. Enter the dollar amount of the violation ticket and press Okay.

How do I dispute my parking violation ticket?

The parking violation ticket recipient will need to go to the HotSpot app and follow the prompts to dispute.

  1. Open the HotSpot Parking app. 
  2. Press Resolve a Parking Ticket. 
  3. Press Add Ticket. 
  4. Upload a picture of the parking violation ticket. 
  5. Enter the parking violation ticket number. 
  6. You will be asked if you'd like to enter comments. This is useful if you plan on disputing. Please provide as much information as you can. 
  7. Press Submit Ticket. Your parking violation ticket will now be listed on the Parking Tickets screen of the app. At this point, if you are disputing your ticket, don't take any further action in the app. The ticket will be reviewed by HotSpot Support and our Emergency and Protective Services team. You will be notified of the resolution in approximately one to two weeks.  

Support & Assistance

For assistance registering for any permit type, please contact HotSpot Parking support at 1-855-712-5888 or email support@htsp.ca.

For any additional questions, please contact:

Town of Drumheller 
Emergency and Protective Services 
403-823-1363
protectiveservices@drumheller.ca

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